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Helpful hints
 

Every day, appliance technicians up and down New Zealand are asked questions by you the consumer about problems with their electrical appliances. Many of these problems can be solved without a service call - so here a few answers to some of those common questions. Keep an eye on this page as we add more Helpful Hints over time.

Cooking

  • Oven won't heat
    Many ovens - free standing, wall and under bench - have a clock on the control panel with the option to set this for automatic start and stop cooking times. If a knob or button has been bumped, or the power has been off, the clock will need to be reset back to manual mode. This will vary with the many different makes and models of oven but your operator instruction book will generally have quite clear instructions
  • Bottom Oven Element
    Most modern ovens have the bottom bake element concealed under the floor of the oven. This makes cleaning easier but the oven floor must be kept clear of trays or tin foil so that the heat can come up from the element through the base
Laundry
  • Washing machine won' t fill with water or slow to fill
    You can check a couple of things yourselves before calling in the experts. Is the water supply OK? Remove the inlet hoses from the machine and check the flow of water out of the hoses. Check filters in hoses and where they screw onto the machine. Check that the cold hose is connected to the cold inlet and the hot hose to the hot inlet - usually marked with a H & C or Red and Blue patch. Most modern washing machines require reasonable water pressure so gravity water supplies can be a problem and electronic controlled machines will shut down if it's taking too long to fill.
  • Leaks or not spinning out properly
    Using soap powders correctly is very important as over suds does cause problems. Concentrated powders need to be accurately measured per load of washing and for front- loading machines, Low Suds detergent must be used. If it doesn't say "Suitable for Front Loaders" on the packaging don' t use it.
  • Clothes Dryer not performing
    Remember, filters must be kept clean. Most dryers require the filter to be cleaned after each load. Your instruction book will advise you on this. Also if you use your dryer regularly, an annual professional service to clean out lint, etc., is a good idea.